FREQUENTLY ASKED QUESTIONS
Did we miss something? We’d love to help you in any way we can. Feel free to contact us here, for any further questions you might have. It is a pleasure to share my art and designs with you.
+ CAN YOUR RUGS BE MADE IN ANY SIZE TO FIT MY SPACE?
Absolutely! That is exactly why we started creating rugs! In our experience, we could never find the rug that we wanted in the exact size and colors that we needed. We want to change that. Any of the rugs that you see on our website can be remade in the exact dimensions that you would like. Our bar is set high to get your rug right.
+ WHAT IS THE DEFINITION OF A CUSTOM ORDER?
There are two types of custom rug orders. We will scout our sources to find you a rug that is already created and ready to ship. The second option is a Custom Oushak made in any color, size, and design that you could want. More information about that process can be found here.
+ WHAT IS THE DIFFERENCE BETWEEN MADE TO ORDER AND CUSTOM?
Made to order rugs are hand knotted by our skilled artisans at the time of purchase from our collection of rug choices. Custom orders are designed with your insight and vision to the exact dimensions and specifications.
+ HOW LONG WILL IT TAKE TO MAKE MY CUSTOM ORDER?
Each rug is truly a unique hand knotted piece of art that takes approximately 90 days to create. This time frame may vary depending on the design, number of colors involved and where they are made.
+ WHAT IF THE RUG I WANT ISN’T AVAILABLE ON YOUR WEBSITE?
Not to worry! Just reach out to us here and we will love to help you find the perfect rug for your space.
+ WHAT ARE YOUR RUGS MADE FROM?
Our Oushaks are made from 100% wool. The Jute collection is made from 100% jute plants.
+ WHERE ARE YOUR RUGS PRODUCED?
The Oushaks that we make are hand knotted in both India and Turkey.
+ WHAT SIZES OF RUGS ARE AVAILABLE TO CHOOSE FROM?
While we do have a list of standard sizes to choose from on our site, the beauty of made to order rugs is that they can be completely customized to any specifications that you need.
+ DO YOU OFFER SAMPLES OR COLOR POMS?
We are working on this! Coming soon.
+ DO YOU SELL TO THE TRADE?
Yes! We love working with interior designers and are happy to offer a 20% discount. Contact us to set up a trade account.
+ IS SHIPPING INCLUDED?
Yes! We offer free shipping on all orders.
+ CAN I SHOP IN PERSON?
Yes! We have showroom visits available by appointment only. While all of the rugs that we make may not be in stock at the time of your appointment, please feel free to reach out to see our in-stock availability.